Returns & Exchanges

How To Return

For purchasing within Thailand, you have 7 days from the shipping date of your order to return your purchase from passagewaybkk.com. While international purchase, you have 30 days from the shipping date. The items must have all their labels and be in perfect condition.

Return request

Remember that if you are returning a product from home, you must contact us for return request via contact@passagewaybkk.com.

Return request modification

If you wish to modify or cancel your return request, please contact us so that we can process it.  If you decide not to return an item indicated in the request, you do not have to carry out any procedure.

Return shipping fee

Remember that you are responsible for shipping fee for returning products to us. 

Return packaging

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).

Return shipping address

A return form will be sent to customer in case of "return". Customers can fill the form along with the Shipping address and send it to us. However the customers can also send the product to us at: 

Passageway HQ
58 Rong Muang 3 Rong Muang Rd Pathumwan, Bangkok 10330, TH 

Return period

Remember that you must always send the item(s) you wish to return within 7 days for purchasing within Thailand or within 30 days for an international purchase, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

 

Refund

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 30 days, please show the confirmation to your bank so that they can help you and speed up the process.

 

How To Exchange

Remember that you exchange goods while they have all their labels and be in perfect condition as you can find more information from the RETURN section.

Exchange period

Remember that you must always send the item(s) you wish to return within 7 days for purchasing within Thailand or within 30 days for an international purchase, before the return period expires. We will proceed the exchange procedure within 7 days after receiving products from you. Moreover, we will send you the notification via email before delivery.