Shipping & Delivery

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

Delivery options:

• Postal service - 50 THB/ FREE (Orders over 1,890 THB)

The estimated delivery time will be between 3-7 working days, depending on the delivery address.

• Grab service - 100 THB

Remember that the Grab service is available for shipping within Bangkok, Thailand. It is available from 8 p.m. to 10 p.m.

• International shipping service – based on the shipping address and parcel weight

International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.

If you have purchased as a registered user, you can modify the delivery address by accessing your order details in your account; if and when the order status allows to do so.

Bear in mind that deliveries are only made on working days.
 

Order Status

You will receive email updates on the status of your order.

You can also find this information in your account. Your registered account will have your order information and details of your purchases.

Customers may view order Fulfillment Status sent to their email and track on ongoing stages such as;

• Payment Received - Acknowledgment of your payment for your order.
• Order Fulfilled - Your order has been packed and ready to ship.
• Shipping & Tracking - Notify your order shipping method and tracking number.
   

Split Orders

It is possible that your order be dispatched with separated packages. It this happens, we will let you know by email to track each parcel.

Please contact us via the contact page with further details. You can also contact customer care team by emailing at contact@passagewaybkk.com . If you have any further inquiries or LINE @passageway